Terms of Service
LENOYL TERMS OF SERVICE
OVERVIEW
At LENOYL, we are committed to creating high-quality, natural pet skincare products. These Terms outline how you may use our website and purchase our products.
This website is operated by LENOYL. Throughout this site, the terms “we”, “us” and “our” refer to LENOYL. LENOYL offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including browsers, customers, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any services.
Any new features or tools added to the website shall also be subject to these Terms. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the website following any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction or have obtained parental/guardian consent to use this site if you are a minor.
You may not use our products for any illegal or unauthorized purpose. You must not transmit any viruses or malicious code. Any breach of these Terms may result in immediate termination of your access to the Service.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer.
You agree not to reproduce, copy, sell, resell, or exploit any portion of the Service without express written permission. Headings in this agreement are for convenience only and do not affect the Terms.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS
We are not responsible if information on this site is not accurate, complete, or current. All materials are for general information only and should not be relied upon as the sole basis for decisions. You assume all risks in using the site’s content. Some imagery on this site may be illustrative in nature, including content developed using artificial intelligence (AI), and may not perfectly represent the final product.
SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES
Product prices are subject to change without notice. We may modify or discontinue the Service at any time without liability to you.
SECTION 5 – PRODUCTS OR SERVICES
Certain products may be available exclusively online and in limited quantities. Returns and exchanges are governed by our Return Policy.
We make every effort to display product colors and images accurately but cannot guarantee your monitor will display colors correctly. All product images and site visuals have been carefully created to reflect our products. Some imagery has been developed using artificial intelligence (AI), and may not perfectly represent the product.
Our products are designed for cosmetic and general skin care use only and are not intended to diagnose, treat, cure, or prevent any medical condition. If your pet has a specific condition, we recommend consulting a qualified veterinarian.
We reserve the right to limit sales by region, customer, or order quantity where necessary.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
You agree to provide accurate, complete, and current account information. We may cancel orders that appear fraudulent or in violation of our Terms. For more detail, please see our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools, offered “as is” without warranties. Your use of such tools is at your own risk.
SECTION 8 – THIRD-PARTY LINKS
We are not responsible for content, accuracy, or policies of third-party websites linked through our Service. Please review third-party policies before engaging with them.
SECTION 9 – USER COMMENTS AND FEEDBACK
By submitting comments, suggestions, or other content, you grant LENOYL the right to use, edit, publish, and distribute such content without obligation or compensation. You agree that your submissions will not violate any third-party rights or contain malicious content.
SECTION 10 – PERSONAL INFORMATION
Submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
We may correct errors, inaccuracies, or omissions at any time, including product descriptions, pricing, promotions, or shipping charges.
SECTION 12 – PROHIBITED USES
You may not use the site for unlawful purposes, infringe intellectual property rights, harass or defame others, submit false information, or upload viruses or malicious content. Violation may result in termination of your access.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
The Service and all products are provided “as is” and “as available” without warranties of any kind. LENOYL is not liable for direct, indirect, incidental, special, or consequential damages arising from your use of the Service. Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986 where applicable.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless LENOYL, its officers, directors, employees, affiliates, and partners from any claims or demands arising from your breach of these Terms or violation of third-party rights.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found unlawful or unenforceable, the remainder of the Terms remain in effect.
SECTION 16 – TERMINATION
You or we may terminate these Terms at any time. Obligations incurred prior to termination survive the termination of this agreement.
SECTION 17 - ENTIRE AGREEMENT
The failure by us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service, together with any policies or operating rules posted by us in relation to the Service, constitute the entire agreement between you and us and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written, including any earlier versions of these Terms.
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of New Zealand.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions regarding these Terms should be sent to us via our contact page on the LENOYL website.