Delivery Policy
DELIVERY
Lenoyl is based in Bulls, New Zealand. We use tracked courier services through NZ Post to deliver your orders quickly and safely across New Zealand.
New Zealand Only: Delivery to a physical address via track & trace courier.
Guarantee: If your order is lost in transit or not delivered, we will work with NZ Post to resolve the issue and offer a replacement or refund where appropriate.
FREE DELIVERY for NZ orders over $70.
All other orders:
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$10 to a street address
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$12 to a Rural Delivery address
How long does it take?
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North Island: 1-2 business days
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South Island: 2-3 business days
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Rural Delivery: Up to 4 business days
Australia: NZD $20.00 flat charge
Custom clearance charges and import duties and taxes may be applied to International & Australian orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country. Please note there are no flammable products in our range.
Please make sure your address is correct at the time of order (including business name if shipping to a work address). If you think the address is not correct please email us immediately at info@lenoyl.com, and we will do our best to assist. However once the order has left the warehouse we cannot redirect. If orders are undeliverable and returned to us for any reason we will issue a refund less shipping and handling costs.
If your order does not arrive within 7 working days after you received your order confirmation, please contact us at info@lenoyl.com to ensure that we are able to assist you as quickly as possible, please include your order tracking number in the email.
We cannot accept responsibility for lost or missing parcels once they leave our warehouse. Property and risk in goods ordered by you from us will pass to you upon delivery of the goods to your specified delivery address for the relevant order.
Lenoyl does not accept responsibility or liability for delivery delays due to third party delivery services.